Mary Jo Kishter Glenwood, Maryland
September 16, 2016
We had carpet installed in our basement and hardwood floors on our main level. Stephanie Bunting helped us with both projects. She was very helpful and professional from start to finish. She was very responsive to our questions from beginning to end. Great experience which is why we went back after the first project. The installers for both projects were great too.
Robert B Baltimore, MD
September 3, 2016
It is certainly a pleasure, after 12 years, to return to Vertical Connections and find that their customer service is still of the highest caliber. 12 years ago, we had all 3 floors of our home done by Vertical Connection. This July we returned to get carpet replaced. We chose a carpet and had it installed by Vertical Connections, and it was not to our liking. Vertical Connections replaced the new carpet with another carpet of our choice, with no questions asked. We are completely happy with our new carpet. Not only does Vertical Connections have excellent customer service, but the people who installed our new carpet (twice) were very professional, courteous and excellent installers. We will, in the future, return to Vertical Connections for all of our needs for flooring and window treatments.
Sandra Ellicott City, MD
September 1, 2016
I just wanted to thank you for the excellent service provided by Vertical Connection. I am so very happy with the luxury vinyl tiles I selected for my basement. I was also very pleased with the professionalism and service provided by the gentleman who did the installation. Everything went so smoothly, from start to finish! Thanks again.
Penelope and Leon B Elkridge, MD
August 16, 2016
Businesses that you can rely on to accommodate your needs over a long period of time have become far and few between.THE VERTICAL CONNECTION in Columbia, Maryland, is an exception! We have been their clients for over 20 years and have never been disappointed in the service or the products, not to mention the personal attention we have always received. The Vertical Connection provides the complete package of a client’s needs whether it be for carpets, flooring, window treatments, or even a good recommendation for a home-type service that is not their specialty. The store displays a variety of product choices and price ranges with a knowledgeable and professional staff available to help you. We would not hesitate to recommend shopping at The Vertical Connection.
CK Clarksville MD
August 4, 2016
I want to take this opportunity to thank you for the outstanding job done in replacing carpeting on two sets of stairs and the remarkable new cork flooring in three bedrooms. When I met with you initially, I was impressed you listened to the issues important to me because of my feline companions. You steered me toward the best materials for each scenario. Your professionalism continued throughout the process. You called me when there was a slight color variation for the cork so I could look at what was shipped to make sure it was acceptable.
The carpet installation crew did an excellent job. The wood crew were amazing with the cork installation. It was true craftsmanship. I love the cork flooring! It is even better than anticipated. The ease of cleaning is significant. It has given me a whole new house look and I could not be happier. Again, thank you for exceeding my expectations.
Peggy Burrows Ellicott City, MD
July 16, 2016
Stephanie Bunting has worked with me two separate times adding window coverings in my home. Both experiences have been wonderful. One was a large project, the other rather small, but Stephanie treated both with her utmost attention right through to completion. She has a knack for asking the right questions, understanding what you want – and sharing her design expertise, such as suggesting a touch of color where I might not have. I must also give a shout out to her installers who are competent, quick and courteous.
Arthur Ostroff Ellicott City
July 9, 2016
Had tile tiles and carpeting installed. Both crews did an excellent job. Can’t complain about any of their workmanship it was all great. The tiles and grout job looks so good.
JoAnn Woodstock, MD
July 3, 2016
We just had our new carpet installed in our home and love it. Stephanie provided great guidance during our selection process and followed up on all our questions quickly. She could be reached by phone or email and was very customer oriented. The installers were friendly and professional and did a great job. We are very happy with Vertical Connection.
Lori Campana Ellicott City
June 16, 2016
We recently purchased a new kitchen floor from The Vertical Connection. After installation, we were immediately challenged with a product issue that resulted directly from the manufacturer. Right away, The Vertical Connection team got the appropriate personnel from the manufacturer involved, all along assuring us that they were behind us the whole way and promising to “make it right”. Ultimately, new product had to be installed and was done so in a very timely and professional manner. The customer service we received was outstanding, from The Vertical Connection and the manufacturer as well. It was reassuring to see all parties work together towards the same goal which resulted in the satisfaction of the consumer.
Janica S Baltimore, MD
June 13, 2016
I LOVE IT!!!!! Very polite and professional installers they were.
Kathy Schultz Woodstock, MD
May 16, 2016
Being a make-up artist with a studio in my home, water damage ruined our work space. My team and I looked high, and low, before we, finally, found the Vertical Connection to replace our carpet. Stephanie, our initial point of contact, was warm, personable, and knowledgeable. She listened to our needs and “took the work out of work” by recommending and scheduling the appropriate replacement product. Our installers (Ron and Tom) displayed the same characteristics. They arrived on schedule and exhibited great pride in their work. It was evident in the end result. Every business exhibits the philosophies of its management. The Vertical Connection is a quality organization, staffed with quality people who offer a quality product. They are our vendor of choice.
Cathy & Carol Columbia, MD
May 4, 2016
Yesterday I submitted my comments but failed to identify the men who installed our carpet. We certainly want Ron & Tom to be acknowledged as the two great workers we were complementing in our original testimonial. Thank you
Margaret K Ellicott City, MD
May 2, 2016
Ron and Tom from Vertical Connection installed my new carpet today, 9/9/2015 and they did a really great job! They were professional and thorough. I highly recommend them as carpet installers.
Jane Meyer Pikesville, MD
April 1, 2016
OUTSTANDING. On time, Efficient, No seams. Extremely grateful. Total pleasure to deal with.
Barb Clarksville MD
March 4, 2016
Working with Bob (sales) and Dave (installation) has been easy. Current updates and great products. Vertical Connections did everything from carpet to linoleum in our rental unit and everything looks wonderful. Found a flaw and it was fixed within 24 hours. Great service, great guys couldn’t ask for a more problem free experience.
Emily Columbia, MD
March 1, 2016
We have nothing but amazing things to say about the Vertical Connection and their staff. We bought blackout shades for our baby’s nursery. They look great! The staff was extremely helpful and knowledgeable. We will definitely use them again.
Collette W. and Phil J. Ellicott City, MD
January 5, 2016
I cannot thank you enough for the caring, personal attention we received from the three of you when we undertook the daunting task of re-carpeting our home. Admittedly, I was skeptical of whether or not I would get the pricing I was hoping for from a specialty store such as yours. Two trips to the local cold, cavernous warehouse-sized stores that offered everything from packing tape to plaster board, aisle after aisle, told me that getting the cheapest carpet for my money would also give me similar service and attention. From the first half hour (of many!) my fiancée and I met with you at your store in Columbia, we realized what a smart decision we made in coming to your store, and that you were in fact just as affordable as the big guys. We knew that this was going to be a major expense, and that we would be living with our selections for several years to come, so I was a little overwhelmed. We did not want to make those selections quickly, under pressure or from a limited selection. You treated us as if our purchase and our satisfaction were important to you, and we knew you would stand by your product. I’m grateful for the free design service you provided and now that everything is finished it all flows so beautifully from room to room. I think I have forgotten what that tired old carpeting your installers removed looked like! And also many thanks to those installers. They removed the old carpeting in such a professional manner that there was not a speck of damage to the freshly painted walls. Thanks so much for reminding us that despite the fast-food take a number approach to customers that so many businesses today have adopted, “customer service” is not just something my parents remember from the “good old days”, it is what we should expect, and thankfully get, from people like you!
Todd North Potomac, MD
January 4, 2016
Truly a great experience all around. From the moment we arrived in the showroom we were taken care of by Adam. He quickly ascertained our needs in terms of timing for installation and budget. He narrowed the field of carpet options down to meet our needs. He was able to procure a large amount of material quickly and communicated well with us throughout. The install crew were professional and we are thrilled with our new basement/playroom. Thanks Vertical Connnection!
Sonny M Columbia, MD
November 16, 2015
I contacted The Vertical Connection because I was looking for a cork floor to refurbish my kitchen during a renovation. I visited their showroom and found knowledgeable service staff who were genuinely interested in helping me find exactly the right product at an attractive price. Their technical and aesthetic advice was sound. Vertical also arranged the installation, which was professionally conducted by an experienced tradesperson. The staff at Vertical were also sufficiently motivated to visit after the job was completed to view the final product.
In summary: Vertical was helpful, knowledegable, professional, and interested. They delivered the right product, on time, and at an attractive price.